Author: admin | Filed under: Sales | Tags: customer, Negotiation, Sales, unhappy | 1 Comment »
Unhappy customers are trouble for any company. It only takes one of them to spoil the entire mood and momentum for everyone. What is worst, is having one that spread negative information and present negative images to prospective customers of the company. They have reasons to be unhappy. Some don’t feel well that day. Some may have unrealistic expectations while others are just bad character. Read the rest of this entry »
Author: admin | Filed under: Sales | Tags: Communication, customer, Sales, Technqiues | No Comments »
Customers, either you really love them or you really hate them! They are your salary, your organisation’s profit. You need them to survive! Yet customers are the people that give you the pain in the neck most of the time. After meetings and meetings but they just give you new requirements, new ideas and what do you know, new troubles for you to solve! It does not apply only to the buy-and-sell relationship. Anyone can be customers to you. What do your customers really want? Are they always giving you problems? How do we address their problems and deliver what they really want? Read the rest of this entry »
Author: admin | Filed under: Influence & Negotiation, Sales | Tags: customer, Influence, Sales | No Comments »
Moving too fast is rarely the way to win new customers and keeping the existing ones. Customers are seldom impressed the manner you are handling their needs in a fast manner. The easiest way to make anyone feel special (but almost fully neglected) is to give them your time and undivided attention. By slowing down your pace, and giving each customer and colleague more attention, taking time to work out what both of you truly need, you get better results than rushing through a timeline and hurry on to the next “wallet”. Read the rest of this entry »
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