7 Steps to Resolve Customer Complaints!

Author: admin | Filed under: Sales | Tags: , , , | 1 Comment »

Unhappy cus­tomers are trou­ble for any com­pany. It only takes one of them to spoil the entire mood and momen­tum for every­one. What is worst, is hav­ing one that spread neg­a­tive infor­ma­tion and present neg­a­tive images to prospec­tive cus­tomers of the com­pany. They have rea­sons to be unhappy. Some don’t feel well that day. Some may have unre­al­is­tic expec­ta­tions while oth­ers are just bad char­ac­ter. Read the rest of this entry »


5 Shocking Truth to be Successful in Influence!

Author: admin | Filed under: Influence & Negotiation, Success | Tags: , , , | 1 Comment »

Being influ­en­tial is not just about the tech­niques.  We can learn tech­niques any­where.  We can get it on the inter­net, from the books, from con­ver­sa­tion with peo­ple, col­leagues, bosses, etc.  At a deeper level, being influ­en­tial works on sim­ple prin­ci­ples that is sim­i­lar to being an effec­tive per­son.  We are reveal­ing 5 shock­ing truths about influ­en­tial peo­ple and how you can apply them in your daily life to be a bet­ter per­son! Read the rest of this entry »


My Boss Always Rejects My Ideas!

Author: admin | Filed under: Influence & Negotiation | Tags: , , , , | No Comments »

Have you always had all your ideas being rejected by your bosses?  You get worked up and fire your com­plains to your col­leagues at the pantry of how stu­pid your boss can be.  At times, you pon­der the real issue your boss is uptight about?  Some­time, you are just clue­less of their rejec­tion.  There are 9 rea­sons why your bosses reject your pro­posal.  It is not some­thing of com­pli­cated rocket sci­ence and is eas­ily under­stood. Read the rest of this entry »


How to Influence Your Colleagues Your Ideas?

Author: admin | Filed under: Influence & Negotiation | Tags: , , | No Comments »

We can design hun­dred and one ways of influ­enc­ing your bosses, col­leagues and cus­tomer but they may not work as effec­tively.   You will be wast­ing effort by gen­er­at­ing vol­u­met­ric attempts to get them influ­ence.  The key thing behind influ­enc­ing exter­nal par­ties is to under­stand what is impor­tant to them.  And one of the more impor­tant things asso­ci­at­ing to impor­tance to them is how they make a deci­sion in their men­tal model. Read the rest of this entry »


I Trust You (I Think)!

Author: admin | Filed under: Influence & Negotiation | Tags: , , | No Comments »

If influ­ence is the cat­a­lyst of pro­duc­tiv­ity, then trust is the cat­a­lyst of influ­ence. Trust, is some­thing we are unable to mea­sure nor can we described it eas­ily. Yet trust is essen­tial in almost every part of our work and life. We based on trust to com­mu­ni­cate with peo­ple. We based on trust as a way to be con­vinced by what other peo­ple pro­posed. We trust each other for sur­viv­abil­ity. Some­times, when log­i­cal cal­cu­la­tions can­not be made any­more, we use trust as a mean to make our deci­sions. Read the rest of this entry »